Returns (UK) are only accepted if the item is faulty. All items are checked before they are sent to make sure they remain their quality. I highly recommend that you make sure my products will fit you before you order. Returns must reach us no later than 14 working days from the date you receive the item in all original packaging. We will not accept returns after this time has passed. Please contact us for the return address. Please include a note stating why you have returned the item and your details i.e. Name and order number. Sprinkle of Silver do not currently offer a prepaid returns service. Therefore, please ensure when returning your item that a trackable shipping service is used and you obtain a receipt for proof of postage as we cannot be held responsible for items that do not reach us. We will refund you within 5 days of receiving your return as long as it complies with our policy. Shipping costs are non-refundable.